Order Processing Time

• Processing: All orders are processed within 1–3 business days.
• Cut-Off Time: Orders placed after 2:00 PM EST will be processed the following business day.
• Exclusions: Orders are not processed or shipped on weekends or U.S. Federal Holidays.
• High Volume Periods: Processing may require an additional 2–3 business days during promotional events and holidays.

US Domestic Shipping

We ship to all 50 U.S. states, including P.O. Boxes and APO/FPO addresses.

Note: Overnight Shipping is available only within the Continental United States and cannot be delivered to P.O. Boxes.

International Shipping

We proudly ship worldwide using DHL Express and UPS.

Estimated Delivery

• Canada & Mexico: 4–8 Business Days
• United Kingdom & Europe: 5–10 Business Days
• Rest of the World: 7–14 Business Days

Customs, Duties & Taxes

• DDU (Delivered Duty Unpaid): International shipments may be subject to customs duties and local taxes.
• Importer Responsibility: Customers are responsible for paying all applicable customs fees before delivery.
• Shipment Refusal: Refused shipments may incur original shipping charges and return shipping fees.

Order Tracking

• Shipment Confirmation: A tracking email is automatically sent once your order leaves our warehouse.
• Tracking Activation: Tracking numbers generally become active within 24 hours.

Incorrect Addresses & Delivery Issues

• Address Accuracy: Customers are responsible for providing a complete and accurate shipping address.
• Returned Shipments: Orders returned due to an incorrect or incomplete address will require an additional shipping charge before they can be reshipped.

Need Assistance?

If you have any questions regarding shipping or delivery, our Customer Support Team is here to help.

Email: cs@westenditstore.com
Phone: +1 (925) 231-1226

Return Window

• Returns are accepted within 25 calendar days from the delivery date.
• Products must be unused, unworn, and returned in their original condition.
• Original packaging, manuals, accessories, and tags must be included.

Non-Returnable Items

• Items damaged after delivery.
• Products reported damaged after use.
• Used or altered merchandise.

Return Shipping

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.

Refund Processing

• All returned items are inspected upon receipt.
• You will receive an email confirmation once your return has been processed.
• Approved refunds will be issued to the original payment method or store credit.
• Refunds normally appear within 5–10 business days.

How to Start a Return

1. Email: cs@westenditstore.com
2. Phone: +1 (925) 231-1226
3. Include your order number and reason for return.

RMA Eligibility

• Request Period: Within 30 days of the invoice date.
• Condition: Original packaging, manuals, accessories and documentation are required.
• Serial Number: The serial number must match the original purchase invoice.

Not Eligible for RMA

• Products damaged by accident, abuse, misuse or natural disasters.
• Products with missing, altered or tampered serial numbers.
• Custom-configured systems or special-order products.
• Activated software or digital licenses.

Shipping Guidelines

• RMA Marking: Clearly write the approved RMA number on the outside of the shipping carton. Do not write the RMA number directly on the product packaging.
• Return Shipping: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance.
• RMA Expiration: RMA numbers remain valid for 10 calendar days from the date of issue. Returned products must arrive within this period.

Resolution Options

Once your returned item has been received and inspected, one of the following resolutions will be provided based on product eligibility.

• Replacement: A replacement unit will be shipped at no additional cost, subject to product availability.
• Refund: Refunds will be issued to the original payment method after inspection and approval.
• Restocking Fee: A restocking fee may apply depending on the manufacturer's policy and the reason for the return.

Need Assistance?

If you have any questions regarding our Return & Refund Policy or need assistance with an RMA request, please contact our Customer Support team.

Email: cs@westenditstore.com

Phone: +1 (925) 231-1226