Shipping & Delivery Policy

Thank you for shopping with us. Below are our shipping and delivery terms designed to ensure a smooth and reliable shopping experience.

Order Processing Time

  • Processing: All orders are processed within 1–3 business days.
  • Cut-Off Time: Orders placed after 2:00 PM EST will be processed the following business day.
  • Exclusions: Orders are not processed or shipped on weekends or U.S. Federal Holidays.
  • High Volume Periods: Processing may require an additional 2–3 business days during promotional events and holidays.

US Domestic Shipping

We ship to all 50 U.S. states, including P.O. Boxes and APO/FPO addresses.

Shipping Method Estimated Delivery Shipping Cost
Standard Shipping 3–7 Business Days Free shipping on orders over $250 for items under 10 lbs.
Expedited Shipping 2–3 Business Days Shipping cost calculated during checkout.
Overnight Shipping 1 Business Day Shipping cost calculated during checkout.

Note: Overnight Shipping is available only within the Continental United States and cannot be delivered to P.O. Boxes.

International Shipping

We proudly ship worldwide using DHL Express and UPS.

Estimated Delivery

  • Canada & Mexico: 4–8 Business Days
  • United Kingdom & Europe: 5–10 Business Days
  • Rest of the World: 7–14 Business Days

Customs, Duties & Taxes

  • DDU (Delivered Duty Unpaid): International shipments may be subject to customs duties and local taxes.
  • Importer Responsibility: Customers are responsible for paying all applicable customs fees before delivery.
  • Shipment Refusal: Refused shipments may incur original shipping charges and return shipping fees.

Order Tracking

  • Shipment Confirmation: A tracking email is automatically sent once your order leaves our warehouse.
  • Tracking Activation: Tracking numbers generally become active within 24 hours.

Incorrect Addresses & Delivery Issues

  • Address Accuracy: Customers are responsible for providing a complete and accurate shipping address.
  • Returned Shipments: Orders returned due to an incorrect or incomplete address will require an additional shipping charge before they can be reshipped.

Need Assistance?

If you have any questions regarding shipping or delivery, our Customer Support Team is here to help.

Email: cs@westenditstore.com
Phone: +1 (925) 231-1226