Black Box ACX160-R2 KVM Matrix Switch Chassis with Controller Module - 160-Port, Unpopulated, Dual Power Supply NON-CANCELABLE/NON-RETURNABLE
- 160 Port Connectivity Support
- USB Peripheral Connectivity
- DB9 Serial Connector
- RS232 Serial Interface
- SFP Transceiver Interface
- Fiber Optic Connectivity
| Key Information | |
|---|---|
| Service & Support Type | 2 Year Double Diamond Warranty (Standard) |
| What's Included | DKM FX HD Video and Peripheral Matrix Switch Controller card; (2) power supply modules with power cords; (2) fan trays and an exchangeable filter pad; DB9 serial control cable CATx crossover cable; Rackmounting hardware CD with user manual and Java application |
| Features | Terabit-speed switching backplane; Supports resolutions up to UHD (3840x2160 @ 60Hz) with compatible extenders; Enables mixing of media inputs/outputsCATx and/or Fiber; Instantaneous video switching - virtually no delay or blanking; Modular, no fixed ports - moves, adds, and changes are quick and easy; Various interface cards available (USB HID/2.0, RS232, and others); Can be used with DKM or DKM FX extenders for extra-long links; Supports rich, digital audio for a full multimedia experience; Rackmountable 10U-high chassis; Choose from CATx and single-mode fiber SFP modular card interfaces. Single-mode fiber interfaces will also work over multimode fiber. |
| Features | |
| COO | GERMANY |
| TAA complaint | Yes |
| Product Classification Code | |
| Product Classification Code | 43211604 |
| Key Information | |
|---|---|
| Service & Support Type | 2 Year Double Diamond Warranty (Standard) |
| What's Included | DKM FX HD Video and Peripheral Matrix Switch Controller card; (2) power supply modules with power cords; (2) fan trays and an exchangeable filter pad; DB9 serial control cable CATx crossover cable; Rackmounting hardware CD with user manual and Java application |
| Features | Terabit-speed switching backplane; Supports resolutions up to UHD (3840x2160 @ 60Hz) with compatible extenders; Enables mixing of media inputs/outputsCATx and/or Fiber; Instantaneous video switching - virtually no delay or blanking; Modular, no fixed ports - moves, adds, and changes are quick and easy; Various interface cards available (USB HID/2.0, RS232, and others); Can be used with DKM or DKM FX extenders for extra-long links; Supports rich, digital audio for a full multimedia experience; Rackmountable 10U-high chassis; Choose from CATx and single-mode fiber SFP modular card interfaces. Single-mode fiber interfaces will also work over multimode fiber. |
| Features | |
| COO | GERMANY |
| TAA complaint | Yes |
| Product Classification Code | |
| Product Classification Code | 43211604 |
Give multiple users fast, reliable access to high-quality, real-time digital video - plus a whole host of peripherals across the enterprise - with the top-of-the-line DKM FX HD Video and Peripheral Matrix Switch system. This chassis-based, modular crosspoint switching system enables you and others to switch and extend HD video, audio, and serial data over extremely long distances. Use it in any application where many users have to interface with CPUs and other high-end AV equipment supporting high-quality video. Plus, it works as a video matrix switch.
Shipping & Delivery Policy
Thank you for shopping with us. Below are our shipping and delivery terms designed to ensure a smooth and reliable shopping experience.
Order Processing Time
- Processing: All orders are processed within 1–3 business days.
- Cut-Off Time: Orders placed after 2:00 PM EST will be processed the following business day.
- Exclusions: Orders are not processed or shipped on weekends or U.S. Federal Holidays.
- High Volume Periods: Processing may require an additional 2–3 business days during promotional events and holidays.
US Domestic Shipping
We ship to all 50 U.S. states, including P.O. Boxes and APO/FPO addresses.
| Shipping Method | Estimated Delivery | Shipping Cost |
|---|---|---|
| Standard Shipping | 3–7 Business Days | Free shipping on orders over $200 for items under 10 lbs. |
| Expedited Shipping | 2–3 Business Days | Shipping cost calculated during checkout. |
| Overnight Shipping | 1 Business Day | Shipping cost calculated during checkout. |
Note: Overnight Shipping is available only within the Continental United States and cannot be delivered to P.O. Boxes.
International Shipping
We proudly ship worldwide using DHL Express and UPS.
Estimated Delivery
- Canada & Mexico: 4–8 Business Days
- United Kingdom & Europe: 5–10 Business Days
- Rest of the World: 7–14 Business Days
Customs, Duties & Taxes
- DDU (Delivered Duty Unpaid): International shipments may be subject to customs duties and local taxes.
- Importer Responsibility: Customers are responsible for paying all applicable customs fees before delivery.
- Shipment Refusal: Refused shipments may incur original shipping charges and return shipping fees.
Order Tracking
- Shipment Confirmation: A tracking email is automatically sent once your order leaves our warehouse.
- Tracking Activation: Tracking numbers generally become active within 24 hours.
Incorrect Addresses & Delivery Issues
- Address Accuracy: Customers are responsible for providing a complete and accurate shipping address.
- Returned Shipments: Orders returned due to an incorrect or incomplete address will require an additional shipping charge before they can be reshipped.
Need Assistance?
If you have any questions regarding shipping or delivery, our Customer Support Team is here to help.
Email: cs@westenditstore.com
Phone: +1 (925) 231-1226
Return & Refund Policy
Thank you for shopping with us. We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Window
- Returns are accepted within 25 calendar days from the delivery date.
- Products must be unused, unworn, and returned in their original condition.
- Original packaging, manuals, accessories, and tags must be included.
Non-Returnable Items
- Items damaged after delivery.
- Products reported damaged after use.
- Used or altered merchandise.
Return Shipping
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
Refund Processing
- All returned items are inspected upon receipt.
- You will receive an email confirmation once your return has been processed.
- Approved refunds will be issued to the original payment method or store credit.
- Refunds normally appear within 5–10 business days.
How to Start a Return
- Email: cs@westenditstore.com
- Phone: +1 (925) 231-1226
- Include your order number and reason for return.
Return Merchandise Authorization (RMA)
An approved Return Merchandise Authorization (RMA) number is required before sending any product back to Westend IT Store.
RMA Eligibility
- Request Period: Within 30 days of the invoice date.
- Condition: Original packaging, manuals, accessories and documentation are required.
- Serial Number: The serial number must match the original purchase invoice.
Not Eligible for RMA
- Products damaged by accident, abuse, misuse or natural disasters.
- Products with missing, altered or tampered serial numbers.
- Custom-configured systems or special-order products.
- Activated software or digital licenses.
Shipping Guidelines
- RMA Marking: Clearly write the approved RMA number on the outside of the shipping carton. Do not write the RMA number directly on the product packaging.
- Return Shipping: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance.
- RMA Expiration: RMA numbers remain valid for 10 calendar days from the date of issue. Returned products must arrive within this period.
Resolution Options
Once your returned item has been received and inspected, one of the following resolutions will be provided based on product eligibility.
- Replacement: A replacement unit will be shipped at no additional cost, subject to product availability.
- Refund: Refunds will be issued to the original payment method after inspection and approval.
- Restocking Fee: A restocking fee may apply depending on the manufacturer's policy and the reason for the return.
Need Assistance?
If you have any questions regarding our Return & Refund Policy or need assistance with an RMA request, please contact our Customer Support team.
Email: cs@westenditstore.com
Phone: +1 (925) 231-1226
- 160 Port Connectivity Support
- USB Peripheral Connectivity
- DB9 Serial Connector
- RS232 Serial Interface
- SFP Transceiver Interface
- Fiber Optic Connectivity
For US customers (including Alaska and Hawaii) or orders over $200
We accept Visa, American Express, Paypal, Payoneer Mastercard and Discover
Your purchased items are covered under the manufacturer’s standard warranty
Contact us 24 hours a day, 7 days a week Call Us: +1-925-231-1226
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